TITLE: Retail Store Supervisor

IMMEDIATE SUPERVISOR: Assistant & Store Manager

DEPARTMENT: Operations

GENERAL SUMMARY: Supports the Store Manager in the operation of a Goodwill retail store. Follows specific guidelines and operates with minimal supervision. Acts as Manager in the absence of Assistant Store Manager and/or Store Manager.

PRINCIPAL DUTIES/RESPONSIBILITIES:

Essential Functions:

Leadership

• Must demonstrate willingness and ability to adhere to GICW’s rules, policies, safety procedures, CARF and

Kaizen philosophy.

• Foster and demonstrate a positive team environment.

• Direct the activities of store personnel, ensuring that all sales transactions are rung up and reported

accurately and ensure that donated goods are processed in accordance with standards.

• Resolve customer issues in accordance with GICW policies and standards in a timely and appropriate manner.

• Support open door policy in accordance with GICW policy.

• Maintain positive and professional relationship with all employees.

• Attend all mandatory classes in Store Manager Development and Training program and ongoing training

classes as offered.

Operations

• Ensure the quality and quantity of work performed by employees according to GICW policy.

• Ensure proper adherence by store staff to policies and procedures. Utilize intervention recommended by

Human Resources to effectively maintain employee relations.

• Ensure that safety procedures are understood and followed by all employees.

• Maintain all store records including but not limited to production, financials and human resources in a timely

and accurate manner.

• Maintain all interior and exterior areas to ensure ease of operations according to GICW policy.

• Interact with customers, donors and ensures excellent customer service.

• Comply with cash handling and POS procedures.

• Evaluate and react to financial reports in sales and production.

• Responsible for the store operations in the Assistant Manager and/or Store Manager absence.

Human Resources

• Participates in hiring, training and evaluating employees in a thorough, organized and timely manner.

• Responsible for timely intervention, discipline and appropriate documentation for all employees.

• Comply with GICW employment practices and EEO guidelines and policies.

Loss Prevention

• Keep premises clean and free of safety hazards. Ensure that safety procedures are understood and followed

by all staff and store employees.

• Ensure all loss prevention matters are reported, investigated and corrected in a timely manner.

• Ensure proper operation of store security including, but not limited to: new and used goods, door locks,

alarms, office door, bank deposits, refunds, safe, and incident reports.

• Ensure proper cash handling, enforcement of cash register procedures and submission of required reports.

• Follows proper new goods procedure by correctly processing, securing and inventorying as directed.

Incidental Functions:

• Other duties as assigned.

QUALIFICATIONS:

Specific:

• Must be 18 years of age or older.

• High School graduate or GED and a minimum of one year’s retail experience.

• Prior profit and loss, sales or cost management accountability.

• Must possess strong interpersonal and writing skills.

• Must exhibit a high level of integrity and business ethics.

• Must successfully complete GICW’s Cashier Certification class.

• Must provide own transportation as required.

General:

• Must maintain consistent, predictable and satisfactory attendance and punctuality as scheduled.

• Must be able to demonstrate upon request functional literacy and numeric proficiency.

• Must have command of the English language sufficient to verbally communicate with the general public.

• Must not present a significant current risk of substantial harm to self or others in the performance of the

essential duties of the job that cannot be eliminated or reduced by reasonable accommodation.

• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty,

deceit, drug manufacture or sale, moral turpitude, or predatory behavior or is otherwise in conflict with the
functions listed on this job description. This may include passing a state-mandated, federally-conducted
criminal background check.

• Must provide proof of identification and eligibility to work in the United States of America.

• Must pass a drug screening test and background check.

• Must be able to perform the essential functions of the job with or without reasonable accommodation.

• Must meet GICW quantitative and qualitative performance standards.

POSITIONS SUPERVISED:

• Production Associates, Cashiers and SDA’s. In retail stores who have participants in the assigned location,

may supervise participants in the absence of the Integration Specialists.

WORK CONDITIONS/HAZARDS:

• Work is performed in a retail and production setting.

• May be exposed to dust.

• Long periods of mobility and moving of merchandise.

• Retail store supervisors are subject to transfer to other locations within the GICW system.

• May be exposed to program participants with unpredictable behavior.

• High adaptability required: Work environment usually hectic (fast paced) with irregular short deadlines and a

limited number of critical or unusual situations.

• DOT Strength Classification: Medium